Refund & Cancellation Policy

Freight bookings can be canceled up to 4 hours prior to the scheduled pickup window for a full refund. Cancellations made within 4 hours of pickup will incur a 20% dry-run fee.

In the event of an SLA violation directly attributable to Vahanlink (e.g., severe delay without force majeure), refunds or account credits will be processed within 5-7 business days after claims resolution.